About us
IT Help Brisbane Businesses Actually Trust
Small and medium businesses across metro Brisbane, looked after by the owner rather than a roster of strangers. One engineer, plain English, and nothing you have to sign your way out of later.
Aaron Blake Waltman
Founder & IT Consultant · Based in Brisbane, QLD
The usual experience for a Brisbane small business is a ticket number, a long hold, and a bill for someone working through a script they did not write. Support Brisbane exists because that is a poor deal. You reach me directly, I already know how your systems are put together, and the job gets finished without a chase-up or an invoice you did not see coming.
- Microsoft 365 Specialist
- Google Workspace Admin
- Cyber Security
- Essential 8 Compliance
- Business Automation
- AI Automation
What working with us looks like
Four things that hold true on every job, whether it is a one-hour fix or an ongoing arrangement.
One point of contact
Every call goes to Aaron, the person who diagnoses the fault and fixes it. There is no offshore helpdesk, no ticket number, and no explaining your problem three times.
Transparent Pricing
$180/hr (excl. GST) is the whole story, with no call-out fee anywhere in metro Brisbane and no travel surcharge. The invoice lands the same day the job is done.
Remote first, on-site when it counts
Most faults are sorted remotely before you have finished your coffee. When hands-on work is needed — a CBD tower office, an Eight Mile Plains warehouse, a Chermside practice — we come to you at no extra cost within metro Brisbane.
Cancel any time
Book a single fix or sign up for ongoing managed IT; either way it runs month-to-month. We do not chase clients with contracts, we keep them by doing good work.
Where we work
On-site support covers the whole Brisbane metro area: the CBD, Fortitude Valley and the inner north, Chermside and the northside, Indooroopilly and the western suburbs, the Eight Mile Plains technology precinct, and south to Logan. There is no call-out fee anywhere in that footprint, and remote support reaches anywhere in Australia beyond it.
Based in Brisbane, QLD 4000 · Available 7 days a week
Got an IT headache? Let us fix it.
Phone, email or the form, whichever is easiest — you will hear back within hours, seven days a week.