Managed IT Support Brisbane - Built for Businesses That Are Growing

Managed IT support means somebody is looking after your technology continuously rather than only when you ring. Patching, monitoring, security hygiene and helpdesk all sit with one accountable provider instead of being spread across whoever is available. Here that means a senior engineer holds your environment: devices patched to a schedule, the security baseline maintained, and faults dealt with before they interrupt anyone's day. What differs from most providers is the commercial shape. You assemble published components, being hourly labour plus an optional per-endpoint security baseline and optional device management, instead of buying a bundled retainer priced on guesswork.

Labour is $180/hr ex GST, billed with a one-hour minimum and then in 30-minute increments, and the security baseline is an optional $29.95 per endpoint per month. There is deliberately no fixed monthly labour fee and no minimum spend. Device management is quoted per device against your fleet size. The whole arrangement runs month to month, and any project of substance is quoted in writing before it begins, which means the only labour you ever pay for is labour someone actually performed.

There is no contract term. The arrangement runs month to month and ends on 30 days' written notice. Providers pushing 24 and 36-month terms are protecting their revenue rather than your interests. If the service stops being worth the money you should be able to walk, and knowing that is what keeps the standard up.

The $29.95 baseline covers tooling and nothing else: the secure remote support platform, the managed endpoint platform, Bitdefender-powered antivirus and patch automation. It specifically excludes:

• Labour. Every hands-on task is billed at $180/hr ex GST, and no fixed-fee labour plan exists.
• EDR and XDR. Priced separately, and not part of the base antivirus.
• Device management. Quoted per device and entirely separate from the baseline.
• Cloud backup. A separate engagement, scoped to whichever data you want covered.
• Hardware, websites, networking and larger projects. Quoted as projects at $180/hr labour plus product cost, in writing, before work starts.

Anything on that list gets priced in writing before a keyboard is touched, so an invoice never tells you something you did not already know.

None whatsoever. The security baseline has no monthly floor, so you pay $29.95 ex GST for each endpoint you elect to protect and not a cent beyond it, and ad-hoc work has no minimum spend either. A two-person operation needing occasional help is usually best served by ad-hoc at $180/hr ex GST alone, and that is what you will hear on the scoping call.

Where the security baseline or device management is involved, a small Brisbane business is generally fully onboarded inside one to two weeks:

• Week one: discovery and environment review, baseline plus Bitdefender antivirus deployed, devices enrolled into management, and the initial patch and policy standard set.
• Week two: policies tuned against real usage, the asset inventory verified against what is actually on the network, and the first monthly report produced.

Setup labour runs at $180/hr ex GST and is quoted before it starts. Specialist work such as backup, networking or a migration is scoped on its own. You can see what is happening at every stage, because an environment you cannot inspect is one you do not really control.

Yes, and it works well. A co-managed arrangement leaves your internal person owning the day to day, where their relationships and business context are worth the most, while the security baseline, device management, patching and escalation support run behind them. Labour is billed at $180/hr ex GST only as it is used.

Some of the strongest engagements we have run look exactly like this. Nobody gets replaced. The internal person is simply equipped with a proper management console and automation they were never given budget for.

The baseline runs Bitdefender-powered antivirus, covering real-time scanning, heuristic detection, web traffic filtering, anti-phishing and ransomware protection. EDR and XDR add behavioural telemetry and active threat hunting on top of all that.

That capability is a priced add-on rather than a default inclusion. For most Brisbane small businesses, a managed endpoint with Bitdefender antivirus is the right-sized answer, and paying for threat hunting you have nobody to action is not security. The detail sits on our Managed Security Essentials page.

They are not alternatives, they stack. Every client pays $180/hr ex GST for labour, which is the only labour rate there is and is never replaced by a fixed monthly fee. Above that sit the optional $29.95 per endpoint security baseline, which has no minimum, and per-device management priced to your fleet. Take one, take two, or take all three.

If occasional ad-hoc help really is all your business needs, that is what you will be told. The right mix gets worked out on the scoping call, and nobody is pushed toward the larger number.

Full IT, with security as one part of it. The per-endpoint baseline, set out on our Managed Security Essentials page, is a single optional component rather than the whole offering.

Everything else sits alongside it: device management, cloud backup, website hosting and maintenance, network design and hardening, cyber security audits, Essential 8 alignment, and migrations from Google Workspace to Microsoft 365 or from on-premises servers to cloud. Each is delivered as a quoted project with labour at $180/hr ex GST.