IT Support for Newstead's Digital and Media Businesses

The old woolstores and warehouses around Gasworks Plaza and Longland Street, with Breakfast Creek marking the edge of the precinct, now hold a concentration of Brisbane's most digitally native businesses. Media companies, product teams and agencies here often own no server at all. Everything lives in cloud platforms, which quietly relocates the entire IT problem. The risk is no longer a failing hard drive in a cupboard; it is who has access to what, which devices are trusted, how a dozen SaaS subscriptions authenticate, and what happens to all of it when someone leaves on a Friday.

That is the model we work in daily. Microsoft 365 or Google Workspace as the identity backbone, devices enrolled and kept compliant, and a security layer sized so a cloud-native team stays protected without staff routing around controls to get work out the door.

Agency work runs to client deadlines, so support has to run at the same tempo. Most problems clear in a remote session within the hour, on-site attendance is arranged when hardware or a network fault genuinely requires someone physically present, and you get told what is happening rather than watching a reference number sit in a portal.

The precinct sits on the river immediately past Fortitude Valley, close enough to the city that an arranged on-site visit does not mean crossing the metro area, on the occasions a remote session cannot finish the job.